Welcome to Tilismi! Before you explore our website and make use of our services, we kindly request that you review and understand our Terms of Use. These terms are designed to ensure a smooth and mutually beneficial experience for you, our valued customer, as well as for us as a service provider. By accessing or using our website, you agree to abide by these terms.
Payment Policy
Exclusively COD: Tilismi exclusively accepts payment through the Cash on Delivery method. This means you can pay for your order in cash when it is delivered to your specified address. We currently do not accept online payments or other payment methods.
Important Points to Note:
Verification: To ensure a smooth transaction, please verify your order details with our delivery personnel before making the payment in cash. This includes checking the items, quantity, and total amount due.
Exact Cash: We kindly request that you provide the exact amount in cash as indicated on the order invoice. Our delivery personnel may not be equipped to provide change for larger bills.
Payment Receipt: Upon receiving your payment, our delivery personnel will provide you with a payment receipt as proof of payment.
Order Confirmation: Your order will be confirmed once our delivery personnel successfully collect the payment in cash.
COD Service Area: Please note that the availability of Cash on Delivery may vary by location. Before placing your order, ensure that COD is available in your area.
Payment Security:
Safe and Secure: We prioritize the security of your payment information. With Cash on Delivery, you have the assurance that your payment is made directly to our delivery personnel upon receiving your order.
Cancellation and Non-Acceptance of COD Orders:
Cancellation: If you wish to cancel your order placed using the Cash on Delivery method, please contact our customer support team as soon as possible. Orders that are not accepted or canceled without prior notice may affect your future shopping experience with Tilismi.
Personalization Policy
01. All items are one of a kind and individual.
02. All items are handmade, and there may be imperfections, each item is a piece of art and cannot be replaced with a duplicate one.
Shipment Policy
Shipping Methods: We offer worldwide shipping. The available shipping methods, delivery times, and associated costs will be presented to you during the checkout process based on your location and the selected items.
Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for delivery delays or losses due to incorrect or incomplete address information provided by the customer.
Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery progress. Keep in mind that shipping times may vary depending on your location and external factors.
Exchange Policy
Returns and Exchanges: If you receive a damaged or incorrect product, please refer to our Returns and Exchanges policy for detailed instructions on how to initiate the return or exchange process.
Conditions: To be eligible for a return or exchange, the product must be in its original condition, with all tags and packaging intact. Personalized items may only be returned or exchanged if there is a defect or error on our part.
Refunds: Refunds for eligible returns will be processed in accordance with our Returns and Exchanges policy. Please allow sufficient time for the refund to reflect in your account.
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